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Managing Claims Uncertainty

Managing Claims Litigation

If you have ever been responsible for “managing” a litigated claim (if you are still reading, you probably have been) you know what it is like trying to manage uncertainty.

In a litigated claim file, the degree of uncertainty is often a function of the thoroughness, quality, reliability, and availability of information about important aspects of the claim. The more imperfect or incomplete the information, the more uncertain the situation.

At a news briefing in 2002, then Secretary of Defense Donald Rumsfeld described the information challenges inherent in intelligence reports this way:

"There are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are things we do not know. But there are also unknown unknowns — the ones we don’t know we don’t know."

Known knowns, known unknowns, and unknown unknowns — those same information challenges live on in nearly every litigated claim file, which is why so much of the litigation management process revolves around efforts to enhance the thoroughness, quality and reliability of critical claim information in order to improve resolution planning and outcomes.

Sometimes, however, essential information necessary for claim evaluation is available, but it isn’t considered because decision makers are unaware of it or they don’t grasp its significance. A communication breakdown like that effectively turns knowns into unknowns, usually with unfortunate consequences.

Fortunately, it doesn’t have to happen that way. ClaimEdge is a highly secure collaboration platform designed to help attorneys and litigation managers communicate more effectively, make better decisions, reduce costs, and improve claim outcomes. For more information on how the secure ClaimEdge cloud-based digital workroom can help legal and claims professionals collaborate on your toughest claims, go to

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